Delete your HandyMinder account

What will be deleted

After we verify that you own the account, we will permanently delete or anonymise the data associated with your HandyMinder account, including where applicable:

• your HandyMinder account and profile information;
• your login and authentication records;
• jobs, customers, contact details, notes and job history;
• payment, deposit and outstanding-balance records stored in the app;
• uploaded photos, files and attachments;
• business details, preferences and other account settings.

Information we may need to retain

We may retain limited information where reasonably necessary for legal, accounting, security, fraud-prevention or dispute-resolution purposes. Any retained information will be restricted to those purposes and kept only for as long as required.

Residual copies may remain temporarily in protected backups until the normal backup-retention cycle completes.

Before you submit your request

• Use the email address connected to your HandyMinder account.
• If you have an active subscription or billing arrangement, ask us to cancel it in the same request.
• Account deletion is permanent and cannot be undone after it is completed.
• Deleting an account does not automatically create a refund for previous payments.

What happens next

We may contact you to verify account ownership before deletion. We aim to complete verified requests within 30 days. We will confirm when the request has been completed or tell you if additional information is required.

Need help first?

If you only need help signing in, changing your password or managing your plan, you do not need to delete your account.